Policies
Spa Etiquette
As a courtesy to other clients please refrain from Cell Phone use while in the Salon.
Allergies & Medical Information
Please advise your stylist or aesthetician of any allergies, medical conditions, or medications
at the start of your services.
Hair Removal
We use the highest quality professional wax for smooth results with minimum irritation. Brazilians are our specialty. Hair needs to be at least 1/8th inch in length to achieve expected results. *Waxing cannot be performed on anyone who is or has recently been on certain medications (Renova, Retin-A, Accutane, Defferin, Isotretinoin, or similar medications) or whose skin has been sensitized by over exposure to the sun, laser treatments, etc.
Services
All prices are "a la cart." All service prices listed are beginning rates. Prices are based upon the time required to complete a service and the length and thickness of hair. Prices may be subject to change.
Cancellations
We understand that sometimes it is necessary to reschedule appointments. Out of courtesy to our service providers, we ask that you allow 24 hours notice so that we may endeavor to accommodate the needs of other clients waiting for appointments.
Late Arrival
Arriving late will deprive you of valuable service time. As a courtesy to the next client, your service will end at the time originally scheduled.
Color Policy
We offer a 100% guarantee on all color services within the first week they are performed, provided professional salon products that were recommended by your stylist are purchased and used at home. Corrective color usually requires more than one service to achieve the desired results.
Children in the Salon
A salon is not a child-safe environment. For their safety, it is important that they only be in the salon when they are receiving a service. They need to be supervised by a parent or caregiver at all times while in the salon.
Gratuities
Gratuities are always at the discretion of the client. Gratuity envelopes are available at the reception desk.
Products & Product Returns
Retail beauty products are available from many sources, but the best quality products are those carried at professional beauty establishments like ours. If you are dissatisfied with a product you have purchased from Stacy & Co., you may return it for an in-Spa credit within one week of purchase.
